How to prepare ahead of November 11th
Below, you'll find a list of the affected services. Select the service relevant to you to view frequently asked questions and key information specific to that service.
DNS Hosting
Why is the DNS Hosting service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the DNS Hosting service be discontinued?
The DNS Hosting service will be permanently decommissioned effective November 11th.
What happens after the sunset date?
The authoritative DNS servers for the service will no longer answer queries. Domains that have not been migrated will become unresolvable.
What services are affected?
- Authoritative DNS hosting
- DNS management portal
What do I need to do before the sunset date?
Export or recreate your DNS zones with a replacement DNS hosting provider, update your domain's authoritative nameservers, and verify DNS resolution before November 11th.
Will my DNS zones be migrated automatically?
No
What happens if I do not migrate before the deadline?
DNS queries for domains still using the USI nameservers will fail, causing websites, email, and other Internet services to become unresolvable effective November 11th.
Can I keep my domain name?
Yes. If you have registered your domain through USI, you must initiate a transfer to your replacement provider.
What changes are required at my domain registrar?
Update the domain's authoritative nameserver (NS) records to the nameservers provided by your replacement provider.
Can you send me my domain zone contents?
Yes. We can send your zone file to an email of your choice.
How long do DNS changes take to complete?
DNS changes typically propagate within minutes to 48 hours, depending on TTL values and resolver caching. Lowering TTL values before changing nameservers can reduce the time clients continue using cached DNS information.
What are alternate service provider options for DNS Hosting?
The following providers offer similar services:
- GoDaddy
- Squarespace
- Namecheap
- IONOS
- Cloudflare
Domain Registration
Why is the Domain Registration service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Domain Registration service be discontinued?
The Domain Registration service will be permanently discontinued effective November 11th.
What happens after the sunset date?
Domain registration management, renewals, transfers, nameserver updates, contact management, and registrar services will no longer be available through this service.
What services are affected?
- Domain registration
- Domain renewals
- Domain transfers
- WHOIS contact management
- Nameserver management
- Domain locking
- DNSSEC management
What do I need to do before the sunset date?
Transfer your domain registration to another accredited registrar and verify that your domain management settings have been successfully migrated before the retirement date.
Will my domains be transferred automatically?
No. Domain transfers are the customer's responsibility.
Will my website or email stop working?
Not immediately. Existing services will continue to operate as long as the domain remains registered and DNS settings remain valid. However, failure to transfer domain management may prevent future updates or renewals.
Can I keep my existing domain name?
Yes. The domain name remains yours and can be transferred to another accredited domain registrar.
How do I transfer my domain to another registrar?
Obtain the domain's authorization (EPP) code, unlock the domain if necessary, verify the registrant contact information, and initiate the transfer with your new registrar.
What is an authorization (EPP) code?
An authorization or EPP code is a security code required by most top-level domains to authorize a transfer between registrars.
Do I need to unlock my domain before transferring it?
Yes. They are unlocked by default, but if you run into issues, contact USI Support to have it unlocked.
What are alternate service provider options for domain registration?
The following providers offer similar services:
- GoDaddy
- Squarespace
- Namecheap
- IONOS
- Cloudflare
FTP Hosting
Why is the FTP Hosting service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the FTP Hosting service be discontinued?
The FTP Hosting service will be permanently decommissioned effective November 11th.
What happens after the sunset date?
FTP, FTPS, and SFTP services for USI FTP Hosting servers will no longer accept client connections. Hosted files will no longer be accessible.
What services are affected?
- FTP
- FTPS
- SFTP
- User accounts
- File storage
- Any automated file transfers to or from ftp04.usinternet.com, ftp4.usinternet.com, and ftp1.usinternet.com FTP servers
What do I need to do before the sunset date?
Recreate user accounts and permissions on a replacement provider, use SFTP to transfer the data, update automated file transfer processes, and validate connectivity before November 11th.
Will my files be migrated automatically?
No.
Hosted Exchange
Why is the Hosted Exchange Mail service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Hosted Exchange Mail service be discontinued?
The Hosted Exchange Mail service will be permanently decommissioned effective November 11th.
What happens after the sunset date?
New messages to and from the Hosted Exchange environment will not be accepted. The Exchange admin portal will no longer be available.
What services are affected?
All mail transport services and envelope journaling will stop effective November 11th.
The Exchange admin portal will not be available effective November 11th.
The Exchange admin portal will not be available effective November 11th.
What do I need to do?
Migrate all mailboxes, calendars, contacts, shared mailboxes, distribution groups, and any required Exchange resources to a replacement provider on or after November 11, 2026.
Will my mailbox be migrated automatically?
No, you must initiate and manage the data migration. There are a number of tools available for this purpose. Your replacement provider may have options.
What migration methods can I use?
There are too many migration tools available for us to say which ones will work and which ones will not, or which one is right for your purpose(s). In general, tools that utilize client access protocols like EWS and MAPI, such as BitTitan, should work. We cannot support tools that use PowerShell to migrate data. We cannot setup a hybrid environment for migrations to Exchange Online.
USI provides this list of tools/methods for informative purposes only. USI neither recommends, nor supports using, any of the aforementioned tools/methods. You should ensure that any tool/method(s) you choose fit and are appropriate for your unique needs.
USI provides this list of tools/methods for informative purposes only. USI neither recommends, nor supports using, any of the aforementioned tools/methods. You should ensure that any tool/method(s) you choose fit and are appropriate for your unique needs.
Can I keep my existing email addresses?
Yes. Email addresses, associated aliases, distribution groups, and shared mailboxes can be retained by updating mail routing to the new email provider, and then migrating the mail to your replacement provider.
Do I need to update my DNS records?
Yes. DNS records including MX, Autodiscover, SPF, DKIM, and DMARC will need to be updated as directed by your new provider.
What are alternate service provider options for Hosted Exchange?
The following providers offer similar services:
- Exchange Online
- Intermedia hosted Exchange
- IONOS
Managed Firewalls
Why is the Managed Firewall service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Managed Firewall service be discontinued?
The Managed Firewall service will be permanently decommissioned effective November 11th.
What happens after the sunset date?
The Managed firewall platform will no longer inspect or filter network traffic.
What services are affected?
Managed firewall policies, access control lists (ACLs), NAT, VPN tunnels, and public IP mappings.
What do I need to do before the sunset date?
Deploy a replacement firewall solution, migrate all required firewall policies, NAT, and VPN tunnels, update routing, and validate connectivity before November 11th.
Will my firewall rules be migrated automatically?
No. You must deploy and configure a replacement solution. We can provide you a configuration export file on request.
What happens if I do not migrate before the deadline?
Traffic previously protected, tunneled, or NATed through the Managed firewall service will no longer function, which will likely cause service outages and loss of connectivity.
Will my public IP addresses change?
In some cases. Please contact us to reconfigure routing your IP Address.
Will my private IP addresses change?
No, but your private IP address space will not be directly usable without a replacement NAT/firewall solution.
What are alternate service provider options for managed firewall?
The following providers offer similar services:
- SonicWall
- Lumen
- Fortinet
Network Monitoring
Why is the Network Monitoring service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Network Monitoring service be discontinued?
The Network Monitoring service will be permanently decommissioned effective November 11th.
What happens after the sunset date?
Network devices, servers, and applications will no longer be monitored by USI.
What services are affected?
Device monitoring and alerting provided by USI.
What do I need to do before the sunset date?
If you still require device monitoring, implement a replacement monitoring solution. You will need to recreate your monitored devices and alert policies, and validate that monitoring in the new solution is working before November 11th.
Will my monitoring configuration be migrated automatically?
No.
What happens if I do not migrate before the sunset date?
Monitoring and escalation will cease.
POP-IMAP
Why is the POP/IMAP service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the service be discontinued?
The POP/IMAP service will be permanently disabled effective November 11th.
What happens after the sunset date?
POP(S), IMAP(S) and webmail mailbox access will no longer be available.
How can I determine if I'm using Securence POP/IMAP?
Review your email client's account settings. If the incoming mail protocol is configured as POP3 or IMAP4, and you are using mail.securence.com, mail.usinternet.com, or 216.17.3.48, then you are using the service being retired.
What must I do before the sunset date?
Migrate your mail to a replacement email platform and reconfigure your email client with the new provider's connection settings.
What happens if I do not migrate?
You will no longer be able to send, receive, or view your Securence POP/IMAP emails in the webmail or in any email client.
Will my email address change?
Your email address will not change if you migrate your domain to a different email service provider. However, this is not the case for usinternet.com, usiwireless.com, and other US Internet-owned domains. Please see below.
What about usinternet.com, usiwireless.com, and other USI-owned email domains?
These email addresses will no longer be usable. You must create a new email address with a new provider. You can use your email client to transfer the mail. Affected domains are:
- usinternet.com
- usiwireless.com
- pixi.net
- pixi.com
- hula.net
- aloha.cm
- alohausi.com
- usihi.com
- luaumail.com
Do I need to update DNS records for my domain(s)?
Yes. Update MX, SPF, DKIM, and DMARC records as directed by your new email provider.
Will my existing email be migrated automatically?
No. You can use an email client or mail migration tools to move your mail. Your new provider may have additional options.
Can I continue using my current email client?
Yes. After migration, update the client with the server names, ports, security settings, and authentication method provided by your new email service.
Will my saved email folders be preserved?
Yes, if properly migrated.
Will SMTP submission still be available?
No. Authenticated SMTP endpoints will also be decommissioned. Configure the SMTP service provided by your new email provider.
What are alternate service provider options for email hosting?
The following providers offer similar services:
- Google Workspace
- Rackspace email
- Greatmail
- Namecheap
- IONOS
Residential Email Transition
Your @usinternet.com and @usiwireless.com email address will no longer work after November 11, 2026. Follow these steps as soon as possible to create a new email account and begin transitioning your email.
Please note, if you use @pixi.net, @pixi.com, @hula.net, @aloha.com, @alohausi.com, @usihi.com and @luaumail.com will also no longer be available after November 11th.
1. Choose a free email provider
The following providers offer free personal email accounts:
| Provider | Create an Account |
|---|---|
| Gmail | Create a Gmail account |
| Outlook.com | Create a Outlook.com account |
| Yahoo Mail | Create a Yahoo Mail account |
2. Create your new email account
These steps will vary by provider.
3. Forward your @usinternet.com, @usiwireless.com, @pixi.net, @pixi.com, @hula.net, @aloha.com, @alohausi.com, @usihi.com and @luaumail.com email
- Go to https://admin.securence.com in a web browser.
- Sign in using your email address and mailbox password.
- Click My Settings in the left-hand navigation.
- In the General tab of your settings, find Message Forwarding.
- Check the Enable Message Forwarding checkbox.
- Enter your new email address in the Forward to Email Address: text box and click Add.
- Scroll to either the top or bottom of the page and click Save.
4. Save important email and contacts
Before November 11, 2026
- Save or transfer emails you want to keep.
- Export your contacts from the old account.
- Import those contacts into your new account.
- Download any important attachments or files.
- Confirm that the transferred information is accessible from your new account.
5. Update accounts that use your @usinternet.com, @usiwireless.com, @pixi.net, @pixi.com, @hula.net, @aloha.com, @alohausi.com, @usihi.com and @luaumail.com address
Change the email address associated with important accounts to your new email address, including:
- Banks, credit cards and investment accounts
- Utilities and household services
- Medical providers, pharmacies and insurance
- Government and tax services
- Online shopping and payment accounts
- Streaming services and subscriptions
- Social media
- Travel and loyalty programs
- Schools, employers and professional organizations
- Password recovery and two-step verification
- Smart-home and security systems
6. Notify your contacts
Send a message from your new account to family, friends and other important contacts.
7. Check both accounts regularly
Until the USI email service ends:
- Review both inboxes regularly.
- Watch for forwarded messages addressed to your old account.
- Update the sender or associated account when a message arrives through forwarding.
- Continue checking for important emails that may not forward correctly.
- Do not close or stop using the USI email account until you have completed the transition.
Securence Archiving
Why is the Securence Archiving service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Securence Archiving service be discontinued?
The Securence Archiving service will be permanently decommissioned effective November 11th.
What happens after the sunset date?
You will no longer be able to access the archive, search archived messages, or retrieve archived email through the Securence admin portal. Securence will no longer archive new messages.
What services are affected?
All mail archiving, search, journaling ingestion, and Securence admin portal access associated with the service.
What do I need to do before the sunset date?
If you need access to your archive data, please contact USI Support and request access. If you do not need your archived emails, no action is needed.
How can I get my archive data?
Please reach out to USI Support and formally request that we export your archive data. When the archive data is ready for download, we will contact you with instructions to access it.
What happens if I do not migrate my archived email?
Archived email that has not been exported before the sunset date will no longer be accessible through the Securence admin portal effective November 11th.
Do I need to update my mail flow configuration?
Yes. Update your mail flow and journal rules to point to your new archiving service.
What export format is available?
Export format is .EML files compressed and encrypted with 7z.
What are alternate service provider options for email archiving?
The following providers offer similar services:
- Barracuda
- Proofpoint
- Mimecast
- TitanHQ
- GlobalRelay
- Smarsh
Securence Filtering
Why is the Securence filtering service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Securence filtering service be discontinued?
The Securence filtering service will be permanently disabled effective November 11th. All Securence filtering features and management portal will be available until then.
What happens after the Securence filtering sunset date?
Securence filtering will no longer accept incoming or outgoing mail.
How can I determine if I'm using Securence filtering?
If your MX records point to smtp1-msp.securence.com and/or smtp1-mke.securence.com, or any SMTP services are pointed to smarthost.securence.com, mail.securence.com, or mail.usinternet.com you are using Securence filtering. These resolve to IP address 216.17.3.48.
What must I do before the Securence filtering sunset date?
Find a new mail filtering service provider and follow your new providers instructions for provisioning.
What happens if I do not migrate?
Securence will no longer accept incoming or outgoing emails for your domain effective November 11th. This will disrupt your email services.
Do I need to update DNS records?
Yes. You will need to update MX and mail authentication (SPF, DMARC, DKIM) records according to your new provider's instructions.
Will my Securence filtering be migrated automatically?
No. You will be responsible for configuring your new filtering solution according to their instructions.
Will Securence filtering SMTP relaying or smarthosting still be available?
No. Securence will no longer accept any outgoing messages effective November 11th.
Can I export my Securence filtering block and allow lists?
Yes. You can export allow and block lists from the admin panel before November 11th.
Can I export my Securence filtering user list?
Yes. You can export your Securence user list from the admin panel before November 11th.
What happens to my Securence filtering quarantined mail?
Quarantined mail will be available and re-deliverable as normal before November 11th.
What happens to my Securence filtering mail logs?
Mail logs will be available as normal before November 11th.
What are alternate service provider options for email filtering?
The following providers offer similar services:
- Barracuda
- Proofpoint
- Mimecast
- TitanHQ
- GlobalRelay
- Smarsh
What happens to rewritten URL Shield links?
When Securence URL shield is enabled, links in emails are rewritten to Securence to provide time-of-click malware scanning. These links will continue to function through December 31st, 2026.
Shared Firewalls
Why is the Shared Firewall service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Shared Firewall service be discontinued?
The Shared Firewall service will be permanently decommissioned effective November 11th.
What happens after the sunset date?
The shared firewall platform will no longer inspect or filter network traffic.
What services are affected?
- Shared firewall policies
- Access control lists (ACLs)
- NAT
- Public IP mappings
What do I need to do before the sunset date?
Deploy a replacement firewall solution, migrate all required firewall policies and NAT, update routing, and validate connectivity before November 11th.
Will my firewall rules be migrated automatically?
No. You must deploy and configure a replacement solution. We can provide you a configuration export file on request.
What happens if I do not migrate before the deadline?
Traffic previously protected or NATed through the shared firewall service will no longer function, which will likely cause service outages and loss of connectivity.
Will my public IP addresses change?
In some cases. Please contact us to reconfigure routing your IP Address.
Will my private IP addresses change?
No, but your private IP address space will not be directly usable without a replacement NAT/firewall solution.
VM Services
Why are the VM Services being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the VM Services be discontinued?
The VM Services platform will be permanently decommissioned effective November 11th.
What happens after the sunset date?
All virtual machines will be powered off and the virtualization platform, management portal, storage, and networking services will no longer be available.
What services are affected?
Virtual machines
Attached virtual disks
Snapshots
Virtual networks
Load balancers
Firewalls
Public IP addresses
Backups
ISOs
Templates associated with hosted VM services
Attached virtual disks
Snapshots
Virtual networks
Load balancers
Firewalls
Public IP addresses
Backups
ISOs
Templates associated with hosted VM services
What do I need to do before the sunset date?
Migrate all virtual machines or data to a replacement provider before November 11th.
Will my virtual machines be migrated automatically?
No.
What happens if I do not migrate before the deadline?
Virtual machines and associated resources will no longer be accessible after November 11th.
Will virtual machine console access still be available?
No. Console access to virtual machines will no longer be available after November 11th.
What are alternate service provider options for VM Services?
The following providers offer similar services:
- Digital Ocean
- Hostinger
- Vultr
- Linode/Akamai
What level of migration support will be provided as I transition my VM instances to a new provider?
Migration support will not be provided as part of the service retirement. Customers are responsible for selecting a new provider and completing the transition of their VM instances, data, and configurations before November 11, 2026. We recommend beginning this process as early as possible.
Web Hosting
Why is the Web Hosting service being discontinued?
We are simplifying our product portfolio to focus on delivering fiber internet, voice and network connectivity solutions.
When will the Web Hosting service be discontinued?
The Web Hosting service will be permanently decomcommissioned effective November 11th.
What happens after the sunset date?
All hosted websites, applications, and associated services will be unavailable. HTTP and HTTPS requests to hosted sites will no longer be served.
What services are affected?
- Website hosting
- Virtual hosts
- Web applications
- USI-managed TLS certificates
- Databases
- Scheduled tasks
- Associated storage
- Admin portal access
What do I need to do before the sunset date?
Migrate your website files, databases, TLS certificates, and any supporting services to a replacement provider before November 11th.
Will my website be migrated automatically?
No.
Can I export my website files?
Yes.
- For cPanel users, login to the admin portal, go to Tools > Backup > Full backup to export your website.
- For Windows hosting, use FTP to download the files. The admin portal allows for a database backup in Databases > Maintenance Tools > Backup.
What happens if I do not migrate before the sunset date?
Your website, applications, and any associated services will no longer be accessible after November 11th.
Can I keep my domain name?
Yes. Your domain name can continue to be used by updating its DNS records to point to your replacement provider.
What happens to my IP address?
The hosting IP address will be retired. Your website will use the IP address assigned by your replacement provider. You will need to update your DNS records for the website.
Can I export my TLS certificate?
Yes, the certificate and private key can be exported in the admin portal.
Will my website URL(s) change?
No. If your DNS is updated correctly to your replacement provider, your existing website URL(s) remain unchanged.
Can I keep my users.usinternet.com personal website?
No. Export any data you want to keep. These websites will be removed after November 11th.
What are alternate service provider options for web hosting?
The following providers offer similar services:
- Host Gator/Bluehost
- Namecheap
- IONOS